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Client Service Support Engineer (F/T), Kelowna, BC - OPEN (Posted Oct 4)

Are you a recent Computer Engineering Graduate with your professional Engineering Designation or eligible as an Engineer-In-Training (EIT) looking to launch your career with a progressive, innovative, high-tech company?

 If so, then this opportunity could be the ideal fit for YOU!  

 Our client is an aerospace leader in satellite communications and intelligent connectivity and provides innovative technology solutions for the world’s largest aircraft and avionics manufacturers. Headquartered in Kelowna, BC, our client also has offices in Ottawa, ON and Victoria, BC and is seeking to add Client Services Support Engineers to their teams in both their Kelowna, BC and Victoria, BC locations.

 This is an exciting opportunity to learn about the products and services our client provides – prior to becoming a key part of the engineering team.

 Initially reporting to the Client Services Manager, you will:

  • Work with hardware, embedded and software engineers as they develop and design hardware and software for new avionics products
  • Assisted by the relevant SME (subject matter expert) – investigate and provide feedback on any issues in current products or services
  • Provide feedback on existing product designs, including feature enhancements and component obsolescence
  • Create/update documentation supporting both new and legacy products.

 

The perks:

  • Competitive pay with strong career growth potential
  • Paid professional development and position related education opportunities
  • Work in a professional team environment
  • 50/50 co-pay Medical Benefits (after completion of probationary period)
  • Employee Assistance Program
  • Up to 10% wage bonus potential
  • 3 weeks vacation
  • Salary  $60,000 – $65,000 annual

 

The ideal candidate will have/be:

  • A Bachelor of either Electrical/Software or Computer Engineering
  • Professional Engineering Designation or Eligibility (EIT)
  • Good knowledge and experience in the design and development of hardware systems, schematic design, printed circuit board layout, generation of drawing packages, validation, and/or design for manufacturing
  • Experience with requirements capture, product development, production transfer, manufacturing processes, and/or other relevant hardware skills
  • Strong communication with excellent verbal and written English skills
  • Microsoft Office suite knowledge
  • An aptitude to quickly learn new platforms and absorb hardware and software product knowledge
  • Excellent analytical and problem-solving skills with exceptional attention to detail
  • The ability to prioritize, multitask, and work under pressure
  • A self-starter and able to work effectively within a team in a fast-paced environment
  • Aviation knowledge is an asset

 

If this describes you, please apply with a resume and cover letter (in PDF or Word format) explaining why you would be a good fit for this role to [email protected]

Applications will be reviewed as they are received and interviews will be conducted accordingly.  This position is available to start ASAP.  Please use “Support Engineer – Kelowna” in the email subject title.

 

No phone calls or agencies please. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

COVID-19 considerations:

Client statement: We take your health and wellness seriously. We’ve taken extensive measures to ensure that our workplace is clean and sanitized. We have implemented multiple proactive policies to ensure your safety and provide PPE equipment at request.

Client Service Support Engineer (F/T), Victoria, BC - OPEN (Posted Oct 4)

Are you a recent Computer Engineering Graduate with your professional Engineering Designation or eligible as an Engineer-In-Training (EIT) looking to launch your career with a progressive, innovative, high-tech company?

 If so, then this opportunity could be the ideal fit for YOU!  

 Our client is an aerospace leader in satellite communications and intelligent connectivity and provides innovative technology solutions for the world’s largest aircraft and avionics manufacturers. Head-quartered in Kelowna, BC, our client also has offices in Ottawa, ON and Victoria, BC and is seeking to add Client Services Support Engineers to their teams in both their Kelowna, BC and Victoria, BC locations.

This is an exciting opportunity to learn about the products and services our client provides – prior to becoming a key part of the engineering team.

 Initially reporting to the Client Services Manager, you will:

  • Work with hardware, embedded and software engineers as they develop and design hardware and software for new avionics products
  • Assisted by the relevant SME (subject matter expert) – investigate and provide feedback on any issues in current products or services
  • Provide feedback on existing product designs, including feature enhancements and component obsolescence
  • Create/update documentation supporting both new and legacy products.

 

The perks:

  • Competitive pay with strong career growth potential
  • Paid professional development and position related education opportunities
  • Work in a professional team environment
  • 50/50 co-pay Medical Benefits (after completion of probationary period)
  • Employee Assistance Program
  • Up to 10% wage bonus potential
  • 3 weeks vacation
  • Salary  $60,000 – $65,000 annual

 

The ideal candidate will have/be:

  • A Bachelor of either Electrical/Software or Computer Engineering
  • Professional Engineering Designation or Eligibility (EIT)
  • Good knowledge and experience in the design and development of hardware systems, schematic design, printed circuit board layout, generation of drawing packages, validation, and/or design for manufacturing
  • Experience with requirements capture, product development, production transfer, manufacturing processes, and/or other relevant hardware skills
  • Strong communication with excellent verbal and written English skills
  • Microsoft Office suite knowledge
  • An aptitude to quickly learn new platforms and absorb hardware and software product knowledge
  • Excellent analytical and problem-solving skills with exceptional attention to detail
  • The ability to prioritize, multitask, and work under pressure
  • A self-starter and able to work effectively within a team in a fast-paced environment
  • Aviation knowledge is an asset

 

If this describes you, please apply with a resume and cover letter (in PDF or Word format) explaining why you would be a good fit for this role to [email protected]

Applications will be reviewed as they are received and interviews will be conducted accordingly.  This position is available to start ASAP.  Please use “Support Engineer – Victoria” in the email subject title.

 

No phone calls or agencies please. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

COVID-19 considerations:

Client statement: We take your health and wellness seriously. We’ve taken extensive measures to ensure that our workplace is clean and sanitized. We have implemented multiple proactive policies to ensure your safety and provide PPE equipment at request.

 

Technical Client Service Rep. (F/T), Victoria, BC - OPEN (Posted Sept 25)

 Are you a highly organized, IT software-whiz who loves providing exceptional customer service by determining and resolving customer’s issues in a high-tech, dynamic business environment? If so, then this opportunity could be the ideal fit for YOU!  

 Our aviation software client is seeking an efficient, resourceful, customer-focused, IT-technical Client Services Representative to join their Ottawa team on a Full-Time Permanent basis.  Headquartered in Kelowna, BC, our client has offices in Ottawa, ON and Victoria, BC.

 

What’s involved on any given day:

  • Provide technical assistance and end-to-end system support to clients worldwide.
  • Respond to queries by phone, email and occasionally on-site.
  • Assist clients in all aspects of Latitude/SKYTRAC Systems service offerings. (satellite communication
  • Maintain technical internal and external documentation.
  • Provide end-user training as required.
  • Work closely with the Sales Representatives and liaise with Engineering and Finance groups.
  • Training clients on software usage via remote and in-person.
  • Take on additional Client Services related projects as assigned.

 

The perks:

  • Competitive pay with strong career growth potential
  • Paid professional development and position related education opportunities
  • Work in a professional team environment
  • 50/50 co-pay Medical Benefits (after completion of probationary period)
  • Employee Assistance Program
  • Up to 10% wage bonus potential
  • 3 weeks vacation
  • Salary  $50,000 annual

 

The ideal candidate will have/be:

  • A Technical designation in IT/Computer Science with a strong business aptitude
  • Having electrical knowledge or aptitude is an asset
  • 3 to 5 years of experience in a help desk or similar role
  • Must have advanced level English skills, both verbal and written
  • Strong knowledge in Microsoft Office suite
  • CRM (Customer Resource Management) software experience is an asset
  • Excellent telephone etiquette and strong English both verbal and written
  • An aptitude to quickly learn new platforms and absorb hardware and software product knowledge
  • Customer service focused, with positive, professional and enthusiastic communication and interpersonal skills
  • Excellent analytical, problem-solving and research skills, able to find a logical path to solving problems
  • A proficient reader and writer of technical documentation
  • Able to coordinate cross-functional resources to resolve technical customer issues
  • The ability to prioritize, multitask and work under pressure
  • A self-starter and able to work effectively within a team in a fast-paced environment
  • Demonstrated ability to manage in-house and external customer timelines
  • Aviation knowledge is an asset

 

If this describes you, please apply with a resume and cover letter (in PDF or Word format) explaining why you would be a good fit for this role to [email protected]

Applications will be reviewed as they are received and interviews will be conducted accordingly.  This position is available to start ASAP.  Please use “IT CSR – Victoria” in the email subject title.

Working hours: Monday to Friday with occasional weekends and on-call rotations. Shifts 5am to 1pm and 8am to 5pm.

 

No phone calls or agencies please. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

 

COVID-19 considerations:

Client statement: We take your health and wellness seriously. We’ve taken extensive measures to ensure that our workplace is clean and sanitized. We have implemented multiple proactive policies to ensure your safety and provide PPE equipment at request.

 

Technical Client Service Rep. (f/t), Ottawa, ON - FILLED August 2021
Administrative Assistant (p/t), Kelowna, BC - FILLED July 2021
Store Manager (Grocery), Vernon, BC - Position FILLED June 2021
Online Marketing Assistant, Vernon, BC - Position FILLED May 2021
Bookkeeper - F/T - Work From Home, Kelowna, BC - position CLOSED March 2021
Technical Client Services Rep - F/T - Ottawa, ON - position FILLED March 2021
Operations Coordinator – P/T– Kelowna, BC - Position FILLED March 2021
Digital Marketing Assistant - Youth Internship (4 months) - Position FILLED Jan 2021
Network Admin & Client Services – F/T – Ottawa, ON - Position FILLED Oct 2020
Accounting Clerk - F/T – Kelowna, BC - Position FILLED September 2020
Accountant (Public Practice) - Position CLOSED August 2020
Executive Director – F/T - Vernon, BC - Position FILLED April 2020
Digital Media Marketing Assistant - Vernon, BC - Position FILLED June 2020
Intermediate Accounting Technician – Kelowna, BC - CLOSED May 2020
Accountant – Kelowna, BC - Position FILLED Feb 2020
Centre Manager – F/T– Vernon, BC - Position FILLED Feb 2020
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