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Technical Client Service Rep. (f/t), Ottawa, ON - OPEN (posted June 22, 2021)

Technical Client Services Representative

 Are you a highly organized, IT software-whiz who loves providing exceptional customer service by determining and resolving customer’s issues in a high-tech, dynamic business environment? If so, then this opportunity could be the ideal fit for YOU!  

 Our aviation software client is seeking an efficient, resourceful, customer-focused, IT-technical Client Services Representative to join their Ottawa team on a Full Time Permanent basis.  Head-quartered in Kelowna, BC, our client has offices in Ottawa Ontario, as well as 2 offices in BC.

 What’s involved on any given day:

  • Provide technical assistance and end-to-end system support to clients worldwide.
  • Respond to queries by phone, email and occasionally on-site.
  • Assist clients in all aspects of Latitude/SKYTRAC Systems service offerings. (satellite communication
  • Maintain technical internal and external documentation.
  • Provide end-user training as required.
  • Work closely with the Sales Representatives and liaise with Engineering and Finance groups.
  • Training clients on software usage via remote and in-person.
  • Take on additional Client Services related projects as assigned.

The perks:

  • Competitive pay with strong career growth potential
  • Paid professional development and position related education opportunities
  • Work in a professional team environment
  • 50/50 co-pay Medical Benefits (after completion of probationary period)
  • Employee Assistance Program
  • Up to 10% wage bonus potential
  • 2 weeks vacation (with opportunity to earn additional time off)
  • Salary  $50 – 60K

The ideal candidate will have/be:

  • A Technical designation in IT/Computer Science with a strong business aptitude
  • Having electrical knowledge or aptitude is an asset
  • 3 to 5 years of experience in a help desk or similar role
  • Must have advanced level English skills, both verbal and written
  • Strong knowledge in Microsoft Office suite
  • CRM (Customer Resource Management) software experience is an asset
  • Excellent telephone etiquette and strong English both verbal and written
  • An aptitude to quickly learn new platforms and absorb hardware and software product knowledge
  • Customer service focused, with positive, professional and enthusiastic communication and interpersonal skills
  • Excellent analytical, problem-solving and research skills, able to find a logical path to solving problems
  • A proficient reader and writer of technical documentation
  • Able to coordinate cross-functional resources to resolve technical customer issues
  • The ability to prioritize, multitask, and work under pressure
  • A self-starter and able to work effectively within a team in a fast-paced environment
  • Demonstrated ability to manage in-house and external customer timelines
  • Aviation knowledge is an asset

If this describes you, please apply with a resume and cover letter (in PDF or Word format) explaining why you would be a good fit for this role and please indicate salary expectations to [email protected]

Applications will be reviewed as they are received and interviews will be conducted accordingly.  This position is available to start ASAP.  Please use “IT CSR – Ottawa” in the email subject title.

Working hours: Hybrid work model, 5am to 1pm, on-call and weekend rotations required.

Due to COVID restrictions, this position may initially work from home; however as soon as restrictions are lifted, the position requires you to work in our client’s office in Ottawa. Some travel, weekend work and on-call support will be required (once COVID restrictions are lifted).

1 week (or two) of training will be provided at our client’s Kelowna head office location.

No phone calls or agencies please. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

 

COVID-19 considerations:

Client statement: We take your health and wellness seriously. We’ve taken extensive measures to ensure that our workplace is clean and sanitized. We have implemented multiple proactive policies to ensure your safety and provide PPE equipment at request.

 

 

Administrative Assistant (p/t), Kelowna, BC - OPEN (posted June 16, 2021)

Part-time, Hybrid Work Model Option, Flexible Hours

Our client is a progressive, technology-driven, boutique accounting and bookkeeping firm headquartered in Kelowna. Serving clients in BC and Alberta, they are rapidly expanding and seeking a part-time Administrative Assistant to join their Kelowna office team.

This position is client facing (by phone, Video Zoom & in Person) and is a good fit for an individual who enjoys variety and loves technology.  Confidentiality, discretion and a non-judgmental approach to client interactions is essential.

The Work Involves:

 Administrative

  • Onboarding clients
  • Responding to client queries
  • Liaising with clients via email, text, phone and in-person
  • Create reports in accounting software
  • Assist with billing
  • Maintenance of CRM
  • Assist with basic social media/marketing

 Organizational

  • Provide support directly to our clients and the internal team to ensure that client deliverables are met.
  • Basic Project management
  • Managing team workloads to ensure timely completion of deliverables
  • Assist in developing internal processes and maintaining up to date information

This is NOT an accounting or bookkeeping position.

The perks:

  • Flexible hybrid working model option. Must be in-office for training/planning/meetings but can work from home otherwise with flexible schedule.
  • 20 hours per week
  • Professional development opportunities through continuous learning.
  • Opportunity to stay up-to-date with the latest technologies
  • 3 Weeks annual vacation (2 weeks plus 1 week during Christmas shutdown)
  • $25 per hour (based on experience)

What will set you apart?

  • Excellent organizational skills
  • Tech-savvy with strong computer skills. (MS Office)
  • Experience with Project Management Software an asset
  • Exceptional client service skills with a pleasant demeanour and enjoy working with a wide variety of clients
  • Excellent research skills (IE: new technology, problem solving)
  • Able to learn new technology independently via online training and webinars
  • Respectful, empathetic and non-judgmental manner
  • Experience working in a professional firm would be an asset (Lawyer, Financial Advisor, Accountant)
  • Experience working with professional B2B/B2C services
  • Successful candidate must be a Canadian Resident with a valid SIN

**Please note:  In order to work from home, the successful candidate must have an appropriate private working space and high-speed internet.  Company cell phone, laptop and second monitor will be provided.

Candidates must be Canadian citizens or permanent residents to be considered for this position and must live in the North Okanagan area in order to attend office meetings.

This position will be posted until a suitable candidate is hired.  Applications will be reviewed as they are received, and interviews scheduled accordingly.

No phone calls or agencies please. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

TO APPLY:

Please send your resume and cover letter in Word or PDF to [email protected].  Please use “Admin Assistant” in the email subject title.

 

COVID – 19.
We follow all guidelines as recommended by WorkSafeBC.  Staff and clients are required to follow all guidelines when in the office which may include wearing a mask.

 

 

Store Manager (Grocery), Vernon, BC - Position FILLED June 2021
Online Marketing Assistant, Vernon, BC - Position FILLLED - May 2021
Bookkeeper - F/T - Work From Home, Kelowna, BC - position CLOSED March 2021
Technical Client Services Rep - F/T - Ottawa, ON - position FILLED March 2021
Operations Coordinator – P/T– Kelowna, BC - Position FILLED March 2021
Digital Marketing Assistant - Youth Internship (4 months) - Position FILLED Jan 2021
Network Admin & Client Services – F/T – Ottawa, ON - Position FILLED Oct 2020
Accounting Clerk - F/T – Kelowna, BC - Position FILLED September 2020
Accountant (Public Practice) - Position CLOSED August 2020
Executive Director – F/T - Vernon, BC - Position FILLED April 2020
Digital Media Marketing Assistant - Vernon, BC - Position FILLED June 2020
Intermediate Accounting Technician – Kelowna, BC - CLOSED May 2020
Accountant – Kelowna, BC - Position FILLED Feb 2020
Centre Manager – F/T– Vernon, BC - Position FILLED Feb 2020
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