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Frequently Asked Questions
What is your Refund Policy?
Payments for completed services are non-refundable. If you purchase a package and don’t utilize all of the items, we don’t adjust pricing; however, we are happy to let you carry a credit for the remaining items for up to 3 months. For example, if you want to wait until you find a specific job to apply for before having your customized cover letter written, we are happy to accommodate.
Coaching is a two-way relationship and our other services involve collaboration with you. If you cease contact or disappear part way through your project, we will attempt to reach you by email and phone with a friendly reminder but we won’t pester you. If we don’t hear from you within 60 days of our initial contact we will assume you have won the lottery, moved to some tropical island and have abandoned your work with us. We will close your file and no refunds will be offered.
We also recognize that sometimes unexpected “stuff” happens in life so in the event that a serious event occurs in your world and you need to put your job search or career planning on hold for awhile. We understand and will be happy to discuss a time extension with you.
What if I need urgent coaching or a rush resume?
Our philosophy is that job search and career change involves time, care and planning – it is a process and truly should not be rushed. Interview coaching works best when you have at least a couple of weeks to practice the techniques we teach you.
However, we also get it that sometimes you find your dream job posting 2 days before it closes or on Friday your employer offers you a Monday morning interview for a promotion.
We are in constant demand and are usually booking new clients 1 to 2 weeks ahead; however, we will do our best to accommodate emergencies if feasible, but since we have to sacrifice our personal time to accommodate this, we will charge a $200 rush fee in addition to our regular service fees.
I don’t live near you so how can we work together?
Not a problem at all! That’s why our company name is Virtual Job Search Coach. Not only do we work with virtually anyone, we operate “Virtually” by phone, email, Skype or Zoom with clients all over the world in all sorts of time zones….we just have to coordinate. Located in BC Canada, depending on the time of year we are UTC/GMT-7 (approx.: November 3 to March 10) or UTC/GMT-8 (March 10 – early November).
What if I want to upgrade the package I purchased?
If you purchased a basic package or a la carte service and then discover how much you love working with us and want more….no problem! We are happy to upgrade your package or accommodate you with an add-on service and bill you the difference.
What makes you different or better from other Career Coaches or Resume Writing Services?
That’s easy….because we are passionate about seeing every client successful in pursuing their dream career and landing their dream job! We are experts in our field and we are dedicated to making sure our clients are armed with the tools and techniques the need to succeed. When it comes to resume writing – we don’t use cookie-cutter templates and we don’t just take your chronological work history and type it up to look nice. We are resume strategists – through a one-to-one strategy phone session with you, we discuss your past, present and future, through a series of questions (and sometimes assessments) we discover your strengths, transferable skills, discuss your career goals, job targets amongst many other variables. As a coach, we evaluate your situation, goals and objectives and regardless of whether we are designing marketing documents, teaching you how to network, or prepping you to ace your next interview, we tailor everything based on your personal situation….and hey, we have over 1100 clients that can confirm that what we do works!
How long does it take to get my professionally written resume?
Well that depends on several variables. In our initial consultation with you, we will discuss your situation and come up with a reasonable timeframe that suits us both. Because we are working with multiple clients simultaneously our typical resume turnaround time is 7 to 10 business days, however we will do our best to accommodate posting deadlines, or as mentioned in our FAQ about rush jobs, as long as we can physically accommodate it, for an additional fee we will bend over backwards to get a resume done in as little as 72 hours. What you need to understand is that an effective, targeted and professionally written resume takes time and strategy and is not just whipped up in a couple of hours.
How do you write/rewrite my LinkedIn profile?
Well our preference is for you to sit back, relax, go eat some pizza and let us do it all for you. When we are finished we will give you a little walk-through tour of what we have done for you and explain the tactics and strategies we used….AND we will give you an approximate 20 minute screen-share or phone training session on how to best utilize the features of LinkedIn.
We ask you to provide us with your username login and password (you have our solemn promise it will never be shared with anyone and is destroyed after we complete our work for you!). What we usually recommend is to either create a temporary password for us to use while working on your profile, or change your password after we have finished your profile).
Do you have a guarantee?
A Sports Coach can teach you the rules of the game, how to improve your techniques and give you effective strategies to win, but what they can’t do is play the game for you. Similarly as a Career Coach, we can provide you with effective marketing tools, teach you strategies and techniques that are customized to your unique situation and needs that will greatly increase your chances of landing your dream job. What we can’t do is guarantee you will get the job you want. But, we have successfully helped over 1100 people with a 98% client success rate. The 2% are a handful of people over the past decade that either disappeared into the Bermuda Triangle or chose not follow the advice and plan we developed with them. What we can guarantee is our promise of providing excellence in the products and services we deliver to you and work with you until you find success in landing your ideal job.
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